Troubleshooting: Updates on form not showing

Overview

When building or editing a form and then saving it, the system will process your changes and update your form. These changes should be immediately visible when viewing the form in your workspace (though some types of fields, such as Summary fields, may take longer for the values on a given record to update). However, depending on number of factors, certain updates may not be immediately visible in the submission portal to portal users. This article covers a few common solutions to this problem.

Solutions

While changes to the Submission Portal Settings will appear in the corresponding section of the submission portal immediately, edits made directly to a form will take a few minutes (up to 5) to reflect on the corresponding form in the submission portal. Typically, waiting a few minutes and refreshing your browser page (displaying the submission portal form, not the workspace) and your changes will appear shortly.

If you've been waiting longer than 10 minutes please try these steps: 

1. If this is a new field, make sure that the field is set to View or Input + View in the submission portal. You can do this in the Submission Portal Settings. For instructions on how to do this, see the article Showing or Hiding Fields for a Step in the Submission Portal.
2. Sometimes, the problem is caused by what is known as a "cache issue." Essentially, this means that a previous version of your form or workspace gets "stuck" when communicating with the developer database; changes to a form are saved, but unable to update until the previous version has been cleared.
   • If Solution 1 doesn't help, try editing the form by going to the Form Builder for that form, adding a new field (the field type does not matter), and saving your edits. Then, delete the field that was just added and save the form again.
   • This effectively clears any previous versions of the form from the cache and allows the updates to take effect. Once you do that, you should be able to see the field.

If you are still unable to see any new changes, please reach out to the WizeHive Support Team by emailing [e-mail], or by selecting the Chatbot button in the lower right corner of your workspace screen,

then selecting Contact Support to file a support ticket.