Error Codes

This article will explain common error codes.

E404	Page not found. Please review the URL and confirm you have typed the correct and exact webportalapp. If the issue persists, please contact Wizehive support at [e-mail].
E1000	Portal bug or some unexpected scenario. Please contact Wizehive support at [e-mail].
E1001	Plugin was not granted yet and you're trying to access the portal. An integration was removed or never completed. Please contact Wizehive support at [e-mail] if you need assistance.
E1002	Grantor access token expired (i.e. grantor probably changed the password). Please contact Wizehive support at [e-mail].
E1003	Bad request. Refresh and try again. If you are still experiencing the issue please contact Wizehive support at [e-mail].
E1004	Unauthorized. Permission Issue. Please contact Wizehive support at [e-mail].
E1005	Bad request. Please return to your Zengine main page and try again. If you are not using Chrome as your browser, switch to Chrome. If you are still experiencing the issue, please contact Wizehive support at [e-mail].
E1006	Error communicating with Zengine API. Please wait and try again in a few minutes. If the issue persists, please contact Wizehive support at [e-mail].
E1007	A request was done to the Zengine API but it failed in an unexpected manner. Please contact Wizehive support at [e-mail].
E1008	Error communicating with Firebase. Please wait a few minutes and try again.
E1009	Firebase error, please wait a few minutes and try again. If the issue persists, please contact Wizehive support at [e-mail].
E1010	Portal under maintenance. Please wait a few minutes and try again.
E1011	Unauthenticated. Please log into Zengine again.
E1012	Webforms and App forms share similar resources. If you receive this error using a form, attempt to use an installed app to resolve it. If you receive this error using an app, open an existing form. If this does not resolve, please contact Wizehive support at [e-mail].
E1013	Error. Please try your action again. If the issue persists, please contact Wizehive support at [e-mail].
E1014	Error. Please try your action again. If the issue persists, please contact Wizehive support at [e-mail].
E1015	Error. Please try your action again. If the issue persists, please contact Wizehive support at [e-mail].
E1016	Unconfirmed session. The user logged into a portal with the same user form and email field credentials but hasn't confirmed their session for the current one. Visit the portal starting page for your organization to resolve.
E1017	Unauthorized SAML provider. Please contact Wizehive support at [e-mail].
E1018	SAML error. Please contact Wizehive support at [e-mail].
E1019	Error while saving / updating entry in local MySQL database (mostly for managing portal users. Try again. If the issue does not resolve, Please contact Wizehive support at [e-mail].
E1020	Rate limiting error from the platform API. Please wait and try again. If the issue persists, Please contact Wizehive support at [e-mail].
E1021	The collaborator URL is invalid. It's possible the email address was changed on the administrative side, which would invalidate the URL, or the applicant could have sent a request, deleted it, sent a new request, and the collaborator clicked on the URL from the email of the original request. This can be resolved by having the portal admin send a new invite.
E1100	A change to the portal configuration has delivered this error. Refresh the page and confirm that the portal has been updated.
E1101	A change to the portal configuration has delivered this error. Refresh the page and confirm that the portal has been updated.
E1102	Form issue. Please contact Wizehive support at [e-mail].
E1103	An unknown condition was used in a Zengine API query. Please contact Wizehive support at [e-mail].
E1200	Review portal: save feedback: while trying to save, portal became closed for feedback. Please refresh your Zengine page to resolve.
E1201	Review portal: save feedback: trying to re-submit when re-submit is disabled. Please close all other tabs that might have Zengine open and refresh the page to resolve.
E1202 (to be discontinued Nov 21st 2017)	Review portal is deactivated. Please refresh the page to resolve.
E1203	Program not found. Please confirm you have not deleted the program.
E1204	Process not found. Please confirm you have not deleted the process.
E1206	A required field on a form is missing or hidden in a submission or review portal. Double-check all portal configurations to make sure: - Field selection options are not blank (indicative of a missing field) in the Form Details section. - Required field was not marked as hidden in the Form Details section. - Listing display config for Review Portals. - Program/Process setup fields. Please contact Wizehive support at [e-mail] if this issue persists.
E1207	Invalid SAML configuration. Please contact Wizehive support at [e-mail].
E1300	Please contact Wizehive support at [e-mail].
E1301	Bad request. (similar to E1005) The portal system failed to fulfill the request because there was a violation in portal business rules or the user made a bad request (e.g. visited a URL with wrong params). Go to your main portal page to begin again.
E1400	The current form / stage is expired. Workspace Admin will need to confirm the stage to resolve.
E1401	Reminder is not allowed because the last email was sent less than 24 hours ago. (i.e. the value of the Status Date is less than 24 hours ago.)
E1402	Either invalid reply-to email or invalid/missing collaborator email. Please confirm that the email field is required, the field is validated to email, and there are no other rules in place for the email field.
E2001	User is not a member. Confirm user and if the error persists, please contact Wizehive Support at [e-mail].
E2002	User is already validated. Refresh the page. If you continue to get this error after refreshing contact Wizehive support at [e-mail].
E2003	Review portal is deactivated.
E2004	Oauth user not whitelisted. Contact your WizeHive support at [e-mail].